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Friday, January 19 • 2:00pm - 2:45pm
Design that doesn't scale, hurts!

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Design that doesn’t Customer Experience Design is a crucial point while designing a product for your end user – This is something we are all familiar with. But for a country like India who’s population of a 1.3 billion, has just started trusting digital solutions, there are a lot of touch points businesses should keep in mind. Delivering an effective customer experience (custom made for India) is not an easy task. Managing interactions basis tech and non-tech factors is critical – in fact, it can make or break the relationship between your business and its customers. It all boils down to the extent to which businesses from India are willing to deliver a consistent and relevant customer experience across all touch points.

avatar for Revant Bhate

Revant Bhate

Partner, Kstart
A Partner @ KStart, seed initiative by Kalaari Capital, Revant previously built India's largest food delivery business viz "Faasos" as an Entrepreneur in Residence over a period of 5 years. As CFO & CMO, he helped raise funds and manage the business from a modest US$ 150K/month to... Read More →

avatar for Soaib Grewal

Soaib Grewal

Venture Partner, T-Labs
Soaib Grewal is a Venture Partner at TLabs, the early stage investment arm of Times Internet. At TLabs he looks after investments and works closely with the portfolio on product and growth. Soaib also works with the central design team at TIL on design strategy, research and creating... Read More →
avatar for Shriya Kariappa

Shriya Kariappa

Design Consultant, Industree Crafts Foundation
Shriya's work experience has ranged from furniture design with a special focus towards mass manufacturing, to brand and experience design, directing product development, creating design thinking module based workshops and now the application of design and it's methodologies to business... Read More →
avatar for Atul Manohar

Atul Manohar

Atul is a Design strategist who has designed products and mentored & managed design teams in his over 20 years of work experience. He is a believer of involving users through the design process to create delightful products that claim success in the market. He likes experimenting... Read More →
avatar for Anil Reddy

Anil Reddy

Lollypop UI/UX Studio, Founder & Design Director
Mr.Anil Reddy is a designer turned Entrepreneur with 15 years of experience in the digital space. He envisions to put India on a world map as a one stop “Design Destination” and has been actively contributing towards fuelling the Design mechanism. His venture, Lollypop Design... Read More →

Friday January 19, 2018 2:00pm - 2:45pm IST
Grand Ball Room (GBR)